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SCC has an open door policy and appreciates both positive and negative feedback for our improvement. We take feedback from our clients,their families, carers, our staff and external stakeholders serious and believe it helps us improve the quality of our service delivery. 

We aim to deal with complaints as quickly as possible.

Your complaint will be acknowledged immediately if your complaint is in person or by telephone.


We will reply within five working days of receiving a written complaint. We will keep you informed of progress and will let you know if there will be delays while we seek out more information. In most instances we aim to resolve complaints within 21 business days. 


Our aim is to use your feedback to continuously improve the quality of our service delivery. We classify and analyse complaints every two months to identify recurring patterns of problems and issues.

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